Replacement Policy :
We offer easy 3 days (from the delivered date) replacement process .
When you can initiate Returns/Replacement ?
If the product delivered is
- Wrong Product (Color/Model )
- Wrong Quantity (Parts/Quantity Missing)
- Defective Product (Software issues )
- Damaged Product (Physical Damage )
- Dead Product (Not Working)
We process returns/replacement only if your request comes under in any one of the mentioned cases .We process refund if we are not able to arrange replacement.
How to initiate the Returns ?
- You need to initiate the complaint within 3 days from the date of delivery by calling our customer care number +919205374757 or by sending mail at email@example.com
- Replacement request is then reviewed .
- After approval of the replacement request , reverse pickup of the product is then arranged by our courier partners.
- If reverse pickup is not available in your location, then you need to dispatch the product on your own. In this case, you will be getting reimbursement of upto 200INR.
- After the product is received at our end, it’s checked by our quality checking team and approval of replacement is then made accordingly.
When is Replacement not approved ?
- If the product is altered/ used.
- If the product is returned without original packaging.
- If the product is replaced by any other means
- If any parts/ accessories is changed or altered.
- If the serial number is tampered.
- For the products reported after 3 days of delivery.
What if Replacement is approved ?
- If the replacement is approved , you can expect the replaced product delivered at your location in 3 to 7 working days.
- However, You will get refund if we are not able to arrange replacement.
You can call our customer support number +91-9205-374757 or write a mail to us at firstname.lastname@example.org