Replacement Policy :

We offer easy 3 days (from the delivered date) replacement process.

When you can initiate Returns/Replacement ?

If the product delivered is

  1. Wrong Product (Color/Model )
  2. Wrong Quantity (Parts/Quantity Missing)
  3. Defective Product (Software issues )
  4. Damaged Product (Physical Damage )
  5. Dead Product (Not Working)

We process returns/replacement only if your request comes under in any one of the mentioned cases .We process refund if we are not able to arrange replacement.

How to initiate the Returns ?

  1. You need to initiate the complaint within 3 days from the date of delivery by calling our customer care number +919205374757 or by sending mail at cs@secondhandkart.com
  2. Replacement request is then reviewed .
  3. After approval of the replacement request , reverse pickup of the product is then arranged by our courier partners.
  4. If reverse pickup is not available in your location, then you need to dispatch the product on your own. In this case, you will be getting reimbursement of upto 200INR.
  5. After the product is received at our end, it’s checked by our quality checking team and approval of replacement is then made accordingly.

When is Replacement not approved ?

  1. If the product is altered/ used.
  2. If the product is returned without original packaging.
  3. If the product is replaced by any other means
  4. If any parts/ accessories is changed or altered.
  5. If the serial number is tampered.
  6. For the products reported after 3 days of delivery.

What if Replacement is approved ?

  1. If the replacement is approved , you can expect the replaced product delivered at your location in 3 to 7 working days.
  2. However, You will get refund if we are not able to arrange replacement.

You can call our customer support number +91-9205-374757 or write a mail to us at info@secondhandkart.com

Criteria for Return/Replacement

If you want to return a product that is defective or damaged you can return the product raising a return request. However, there are certain points that you should remember while returning a product: (However, this will be only applicable if our delivery boy can’t reach your location).

  • Return request should be raised within 7 days from the date of delivery
  • For damaged products raise your return request within 24 hrs after receiving the product
  • Only damaged or defective products can be returned.
  • In case you didn’t liked the product or product is not upto your expectations, On Returning such products you need to bear both side courier charges or other charges if applicable.
  • Return Courier charges would be calculated according to weight as shipments below 500gm would be charged a minimum of Rs.250 each side. For additional weight charges would be calculated as Rs.250 per 500gm.
  • Product or Product Box got damaged due to negligence, improper usage will not be covered under our return policy
  • The return box should include all the accessories, user manual, tags, warranty cards etc. including the original package
  • Please Note that, If you have purchased some internal part/accessory of some device like computer RAM, SSD, SMPS etc. And product/accessory found to be In-compatible with a particular device then in such cases return policy may not be valid.

We reserve the right to cancel the return/replace process if our quality team doesn’t find the issues highlighted by the customer and the product box doesn’t contain all the accessories

Cancellation Policy

If you wish to cancel your order for whatever reason, kindly contact our customer support team (info@secondhandkart.com) to cancel your order and ensure that you are cancelling your order within two hours after placing your order on our website. Because once your item is packed and dispatched we will not be able to cancel your order. If you have paid online for your order your refund amount will be credited using the same payment mode in which the payment was made.